Welcome to AJ Sheffield Taxi. These Terms and Conditions constitute a comprehensive and legally binding agreement between AJ Sheffield Taxi and any individual or entity that accesses our website, makes an enquiry, books a journey, or uses any of our transport services.

These Terms govern all aspects of your relationship with us, including the use of our booking systems, website content, communication channels, and the provision of taxi and private hire services. By engaging with AJ Sheffield Taxi in any manner, whether by browsing service information, requesting a quotation, making a reservation, or travelling in one of our vehicles, you confirm that you have carefully read, fully understood, and agreed to be legally bound by these Terms and Conditions.

These Terms outline important information regarding your legal rights, obligations, limitations of liability, and conditions under which our services are provided. If you do not agree with any provision contained within these Terms, you must refrain from using our website, booking our services, or travelling with AJ Sheffield Taxi.

Definitions

For these Terms and Conditions, the following definitions shall apply:

• “Company,” “we,” “us,” or “our” refers to AJ Sheffield Taxi, a private hire and taxi service provider operating in Sheffield and surrounding areas.
• “Customer,” “you,” or “your” refers to any individual, group, or business entity making a booking, enquiry, or using our services.
• “Services” refers to all transport services offered by the Company, including local taxi journeys, airport transfers, long-distance travel, courier or luggage delivery, and any related services.
• “Booking” means a reservation made via telephone, online booking form, email, or other accepted communication method.
• “Vehicle” refers to any licensed private hire or taxi vehicle operated or arranged by the Company.
• “Website” refers to the Company’s official online platform used for information and booking purposes.

Scope of Services

AJ Sheffield Taxi provides professional private hire and taxi services across Sheffield and throughout the United Kingdom. Our services include, but are not limited to, local journeys, airport transfers, long-distance travel, business travel, and scheduled pickups.

Details about our services, including airport routes and transport options, are available on our website https://aj-sheffieldtaxi.co.uk/. All services are subject to availability, driver scheduling, road conditions, and regulatory requirements.

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice where operational or legal circumstances require.

Bookings and Formation of Contract

All bookings made with AJ Sheffield Taxi are subject to acceptance. A legally binding contract is formed only when we confirm acceptance of your booking, either verbally or in writing.

You are responsible for ensuring that all booking details are accurate, including pickup location, destination, date, time, number of passengers, luggage requirements, and any special needs. We shall not be liable for delays, missed journeys, or additional charges arising from incorrect or incomplete information.

We reserve the right to refuse or cancel any booking at our discretion, including but not limited to cases involving safety concerns, abusive behaviour, suspected misuse, or non-payment.

Fares, Pricing, and Payments

All fares are calculated based on distance, journey type, vehicle category, time of travel, and any additional services requested. Prices quoted are based on information available at the time of booking and may vary if journey details change.

Payments may be required in advance, at pickup, or upon completion of the journey, depending on the service type and the applicable agreement. We accept cash, card payments, and other payment methods as communicated at the time of booking.

Failure to make payment in accordance with agreed terms may result in cancellation of service or refusal of future bookings.

Airport Transfers and Long-Distance Journeys

Airport transfers and long-distance journeys may require advance booking and confirmation. While we aim to provide punctual and reliable service, journey times are estimates only and may be affected by traffic, weather, flight delays, or other external factors.

Customers are responsible for allowing sufficient travel time. We shall not be liable for missed flights, connections, or appointments due to circumstances beyond our control.

Cancellations, Amendments, and No-Shows

Cancellations or amendments must be communicated as soon as possible. Cancellation terms may vary depending on journey type, distance, and notice period.

• Late cancellations may incur a cancellation fee.
• Failure to appear at the pickup location at the agreed time (“no-show”) may result in the full fare being charged.
• Refunds, if applicable, will be processed after deducting administrative or driver costs.

Passenger Responsibilities

Passengers must behave responsibly and lawfully at all times. This includes:

• Wearing seatbelts where required by law
• Refraining from abusive, aggressive, or threatening behaviour
• Not damaging or soiling the vehicle
• Complying with driver instructions related to safety

We reserve the right to refuse or terminate a journey without refund if passenger behaviour poses a safety risk, violates the law, or causes damage.

Luggage and Personal Property

Passengers are responsible for their luggage and personal belongings. While reasonable care is taken, we are not liable for loss or damage unless caused by our negligence.

Any property left in a vehicle should be reported as soon as possible. Recovery of lost items cannot be guaranteed.

Vehicle Safety and Compliance

All vehicles operated by AJ Sheffield Taxi are appropriately licensed and maintained in accordance with local authority regulations. Drivers hold valid licenses and comply with applicable transport laws.

Child seats, accessibility features, or special accommodations must be requested at the time of booking and are subject to availability.

Delays and Service Interruptions

We shall not be liable for delays or service interruptions caused by traffic conditions, road closures, weather, accidents, vehicle breakdowns, or force majeure events.

In such cases, we will make reasonable efforts to inform customers and provide alternative arrangements where possible.

Limitation of Liability

To the fullest extent permitted by law, AJ Sheffield Taxi shall not be liable for indirect, incidental, or consequential losses, including loss of income, missed appointments, or business disruption.

Our total liability for any claim shall not exceed the fare paid for the journey giving rise to the claim. Nothing in these Terms excludes liability for death or personal injury caused by negligence or for fraud.

Complaints and Dispute Resolution

We encourage customers to raise concerns promptly so they may be addressed efficiently. Complaints should be submitted via our official contact channels.

Where disputes cannot be resolved amicably, they shall be governed by the laws of England and Wales.

Privacy and Data Protection

We collect and process personal data in accordance with applicable data protection laws, including UK GDPR. Personal information is used solely for booking management, communication, and service delivery.

Further details are available in our Privacy Policy accessible via our website.

Force Majeure

We shall not be held responsible for failure to perform obligations due to events beyond our reasonable control, including but not limited to extreme weather, government actions, strikes, pandemics, or transport disruptions.

Intellectual Property

All website content, branding, logos, text, and materials remain the intellectual property of AJ Sheffield Taxi. Unauthorised use or reproduction is prohibited.

Amendments to Terms

We reserve the right to update these Terms and Conditions at any time. Revised terms become effective immediately upon publication. Continued use of our services constitutes acceptance.

Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Courts of England and Wales shall have exclusive jurisdiction.

Contact Information

For enquiries, bookings, or concerns regarding these Terms, please contact:

AJ Sheffield Taxi

Address: 6 Aldam Rd, Totley, Sheffield S17 4FY, United Kingdom

Phone: 07555 211 211

Email: info@aj-sheffieldtaxi.co.uk

Website: https://aj-sheffieldtaxi.co.uk/